Frequently Asked Questions about Bulk Wood Pellet Delivery

Below are some answers to common questions about bulk wood pellet delivery. If you’re wondering about servicing your system, scheduling a delivery, or how to tell how much fuel you have left – you are in the right place. Of course, if you have more specific questions, please contact us here at Maine Energy Systems.
For questions about the heating system and not necessarily delivery, please visit this page.
Do I need to shut my system off while receiving a pellet delivery?
How long will it take to get a pellet delivery after I request one?
The MESys Pellet Office requires at least 3-5 days minimum to schedule your pellet delivery. During busy times when demand is high, it can take even longer. It’s best to contact us sooner rather than later so we can schedule you efficiently. The easiest way to schedule for a pellet delivery is to use the Pellet Portal. And, if your wood pellet heating system is up to industry standards, we can save you the hassle of being home for delivery.
How do I order pellets?
The MESys Pellet Office can be reached directly at 207-824-PELL (7355) or by email at [email protected].
For Emergency Pellet Delivery – CALL 207-824-NRGY (6749)
Emergency pellet deliveries are available at our Emergency Rate on weekends and holidays. For emergency delivery, please call our main office at 207-824-NRGY (6749) and you will automatically be transferred to our on-call dispatch service.
Do I have to be home to receive a bulk wood pellet delivery?
When will the MESys Pellet Office confirm my pellet delivery?
Who does the annual service inspection on my wood pellet heating system?
In addition, there is a second, separate inspection for bulk wood pellet heating systems. MESys delivery drivers do annual bulk wood pellet heating system inspections to make sure your system is up to industry standards. They will usually do their brief inspection during the first delivery of the heating season.
How often does the bulk pellet delivery storage & fill point get inspected?
How can I empty my pellet storage if I am using my system for hot water?
It’s best to fully empty your pellet storage once a year and have a service inspection done on your system by a certified MESys professional. However, if you are doing the responsible thing and using your system for hot water, we understand you may have some questions.
We can work with you. If possible, we’d like it to only have one or two hundred pounds in storage so that we can perform the service inspection. That way, you don’t lose your hot water and you get your annual service inspection.
How can I tell how much fuel I have left?
How do I upgrade my system to industry standards for bulk wood pellet delivery?
Contact your installer to upgrade to industry standard. If you have a MESys system, you can contact us directly to get connected with a MESys certified professional to work with. If you do not have a MESys system, you will want to talk to your installer about your options to install the service switch for outside shutoff.
How do I install the service switch for outside shutoff?
Is the MESys AutoPay program a requirement of being up to industry standards?
How do I contact the MESys Pellet Office?
To order pellets, the easiest thing to do is visit the Pellet Portal. The Pellet Portal is not for emergencies.
For Emergency Pellet Delivery – CALL 207-824-NRGY (6749)
Emergency pellet deliveries are available at our Emergency Rate on weekends and holidays. For emergency delivery, please call our main office at 207-824-NRGY (6749) and you will automatically be transferred to our on-call dispatch service.